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r�L <br />As a member of U.S. Communities (Omnia Partners), you benefit from the economies of scale provided <br />by the largest cooperative purchasing agencies in the country for public sector and non-profit <br />organizations. All contracts available through U.S. Communities, including Ricoh's, are competitively <br />solicited and publicly awarded by a lead agency (government entityleducation aI institution), using a <br />competitive solicitation process consistent with applicable procurement laws and regulations. U.S. <br />Communities also provides many other products and services at extremely competitive pricing and <br />terms. For more information, we invite you to visit their website here: U.S. Communities site. <br />Highlighted benefits of the U.S. Communities, Ricoh contract include, but are not limited to the following: <br />1. Technology Services (maintenance agreement) click rates are fixed for up to 5 -years. This ensure <br />CRPD has a consistent cost basis throughout the term of the agreement. <br />2. Zero -base volume commit. With all organizations there are peaks and valleys in equipment usage. <br />As such, your organization may actually pay for "clicks" that go unused during a billing period. With <br />this agreement, should LATCB print zero, it pays zero for maintenance and support. Usage for this <br />agreement is usage (clicks) are reconciled and billed quarterly. <br />3. Property tax is included under this agreement. No surprise bills at the end of the year. <br />4. Service Level Agreement provided by U.S. Communities terms include, but are not limited to the <br />following: <br />a) Response time: Technician must respond to customer via telephone within one-hour of <br />receipt of service call being placed. In major metropolitan areas (i.e. Los Angeles), Ricoh is <br />required to be on-site within (4) business hours. <br />b) Uptime Guarantee: Equipment provided under an Order to be operational with a quarterly <br />uptime of 95% (based on manufacturer's performance standards and an B -hour day, during <br />business hours) <br />5. Moves and relocations inside of your building, that do not require any additional equipment (i.e. stair <br />crawling machine or other rigging) are at no cost to the customer. <br />6. Initial key operators training available at no charge. <br />7. Free delivery and installation. <br />USCOMMUNITIES <br />GOVERNMENT PURCHASING ALLIANICE <br />RICOH <br />imagine. change. <br />3 <br />